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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Yalid Cortes

May 9, 2023

5  out of  5 rating by Yalid Cortes
"Erick was very helpful through my insurance journey. It was my first time opening my own insurance under my name, and he helped me through out the whole process, answered any questions I had, as well as reaching back to me as soon as he could. Erika and Erick both have made my experience very welcoming and smooth. Definitely would recommend them both."

Veronica Carranza

May 4, 2023

5  out of  5 rating by Veronica Carranza
"(Translated by Google) Excellent service and communication. They are there to help you and always help you understand the purpose of the call or claim. Thank you very much Erick for all your support when I need to understand or make a claim, for helping me find the best place for the service. (Original) Excelente servicio y comunicación.están ahí para ayudarte y ayudarte a entender siempre el propósito de la llamada o reclamo. Muchas gracias Erick por todo tu apoyo cuando nesecite entender o hacer un reclamo, por ayudarme a encontrar el mejor lugar para el servicio."

Alejandro Mota

January 27, 2023

5  out of  5 rating by Alejandro Mota
"Erika, Eric and everyone else at the office has been more than wonderful in helping me with my claim. They were patient, answered all my questions, and made the whole process very easy. Glad to have Erika as my agent!"

Melinda Giambruno

January 13, 2023

5  out of  5 rating by Melinda Giambruno
"Erika and her staff professionally provide solutions to all my auto and homeowner insurance needs. If you are shopping for an insurance provider that will take the time to make you feel like a valued client, please give Erika a call. I commend their service with my highest regard."

Alondra Sanchez Guadalupe

January 8, 2023

5  out of  5 rating by Alondra Sanchez Guadalupe
"I want to give a big shout out to Christina! She was great and a big help over the phone about talking to me about the different kinds of options I had for insurance. She has been super attentive with checking in on me and if I had any questions. She is a great person to work with, definitely going back to her for anything I need!"

Alixbeth Reynoso Olivares

December 15, 2022

5  out of  5 rating by Alixbeth Reynoso Olivares
"StateFarm is absolutely awesome. Especially Erika Nova she is friendly and very prompt. Always goin out of her way to make sure my questions are answered and I am satisfied with my coverage, Thanks Erika."

Lu Mu

December 14, 2022

5  out of  5 rating by Lu Mu
"I went into Erika’s office today to get auto insurance. I didn’t understand how insurance worked. Still, I walked out of Erika’s office after being assured by Christina with a complete understanding of my new policy and confidence in my coverage. Thank you, Erika and team. 10/10 recommend Erika’s office !!"

Federico Reyes

December 13, 2022

5  out of  5 rating by Federico Reyes
"I recently had an ugly claim with someone who doesn’t have insurance. I’m so grateful I was able to sit with Erick to make sure I properly insured myself and got this claim taken care of. I’m back on the road today so thank you Erikas office for taking the time to walk me through this claim!"

Karina Carrillo

December 13, 2022

5  out of  5 rating by Karina Carrillo
"I’ve been waiting a few months to write this just to confirm my initial experience I just want to thank Erika and her team for their professionalism. I just left my parents house to live on my own and with that comes liable responsibilities. I gave this office a call to request a quote and as I mentioned to the person there, I was calling multiple offices and they were the upmost professional and kind out of all 3 insurance companies I called; somehow they made insurance sound exciting. Although other offices were nice, the service was no way near what I experienced in this office. I come from the medical field so I understand customer service and they set the standard even for us in health care. As I mentioned before I waited to write this just to make sure the experience was always going to be similar and I can assure you it was. Someone always answer, no robots or machines, always a human that I can explain my concerns to. Having reassure that my dumb questions are not dumb, there is no limit to questions being asked, and of course being heard is very important. Call in even if it’s just for a quote!"

Jellygarcia14 Garcia

December 13, 2022

5  out of  5 rating by Jellygarcia14 Garcia
"I gave Erika’s office a call and got taken care of fast, luckily I was able to get Erick on the phone and got straight to the point with insuring my cars. It’s such a convenient thing to have someone answer right away and not deal with the press 1 for this or that, I will definitely be recommending the office."

Luis Martin Araizaga

December 12, 2022

5  out of  5 rating by Luis Martin Araizaga
"I just wanted to take a moment to tell you how happy we are with the services that your agency provides. If I have question I call Erika and she is extremely helpful and knowledgeable, and I also know that I am able to contact you any time I need to, which is exactly what I was looking for in an insurance agency. Keep up the great work!"

Francisco Ocampo

December 1, 2022

5  out of  5 rating by Francisco Ocampo
"Erika and her team is truly a gem for all your car/homeowners insurance need. She is very knowledgeable and responsive! I usually get a email back from her answering all my questions immediately. She is the one for the insurance and coverage you will need."

Valeria Salgado

November 1, 2022

5  out of  5 rating by Valeria Salgado
"Erika, did an excellent job of explaining everything. Got me a auto policy and home owners insurance for a lot cheaper rate then what i was paying. Thanks. Erika Novoa !"


October 27, 2022

5  out of  5 rating by BrittneyLynnMakeup
"I had the pleasure of working with Christina. She was very friendly and efficient. I was able to get renters and auto insurance in a matter of minutes and she saved me money! Highly recommend"

Karina Peralta

October 26, 2022

5  out of  5 rating by Karina Peralta
"Wonderful customer service, Christina Peralta was so patient & kind. Thank you Christina , you’re the best!"

Mary Garcia

October 20, 2022

5  out of  5 rating by Mary Garcia
"Love Erika 💜 and her team! Thanks for all the help on my insurance policy."

Merlyn Garcia

October 10, 2022

5  out of  5 rating by Merlyn Garcia
"I have been with State Farm for a couple of years and in those years I personally had no problem’s or issue with Erika Novoa office.Erika and her staff are fast and very friendly. I went in to The office to request some papers and one of the staff that help me out his name is Erick was very friendly and it was a very fast service I did not have to wait to be seen love it!.They make you feel comfortable. Erika Novoa is very good at explaining in details your insurance."

Ismerai Rodriguez

October 5, 2022

5  out of  5 rating by Ismerai Rodriguez
"The best insurance in Santa Rosa. They have affordable prices and best customer service thank you Erika. Cannot recommend enough."

Jannet Lonjines

September 29, 2022

5  out of  5 rating by Jannet Lonjines
"I had the pleasure of meeting with Erick with a same day appointment. I was able to receive a quote, start my car/renters, and save some money all in a matter of 25 minutes. Very fast considering everything we reviewed. I’ve already recommended my family here."

Joselin Jacobo

September 26, 2022

5  out of  5 rating by Joselin Jacobo
"Erika Thank You for the Help!! i am very happy with all the information she has provided me she has great sense of humor."

Jessica Garcia

September 15, 2022

5  out of  5 rating by Jessica Garcia
"Erika is extremely friendly and easy to deal with staff. Issues are handled immediately and have always eased my mind."

perla valpuesta

September 2, 2022

5  out of  5 rating by perla valpuesta
"Great agent,great Office is the place where you can get the good price and a good coverge, thanks for your help Erika ❤️🚗"

Mauricio Madrigal

September 1, 2022

5  out of  5 rating by Mauricio Madrigal
"Erick is so awesome! He has such a fast response to the questions I have and provides detailed answers to the most confusing issues that come up. Keep up the great work!"


August 12, 2022

5  out of  5 rating by MaxyWolf21
"Erika at State Farm has gone above and beyond to help me and my family! I gave her a call and she was so quick and efficent and help me save money. Thank you."

1Luigi Flores

August 12, 2022

5  out of  5 rating by 1Luigi Flores
"Very fair prices on my vehicle and life insurance! I am satisfied with the service and professional services Erika has provides me and my family, if you need insurance don’t think twice in contacting her and his team."