State Farm® Insurance Agent Erika Novoa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dylan Fiori
October 6, 2025
5
out of
5
rating by Dylan Fiori
"Erika is great and goes above and beyond! I’ve been using her for years. She’s is very honest and the exact person you want looking after your insurance."
We responded:
"Thank you so much for your kind words! It truly means a lot to know you've trusted me with your insurance needs over the years. I'm always here to make sure you are protected and cared for. Your support means a great deal to me and my team. "
Viviane Marani
October 3, 2025
1
out of
5
rating by Viviane Marani
"We have an umbrella policy for 2 homes and 3 vehicles for over a decade. Apparently that's not enough business to get their attention and good customer service. They don't take notes on previous asks; we have to call multiple times to talk to someone here; and wait multiple days for someone in their office to follow up."
We responded:
"Hello Vivianne, We’re sorry to hear you felt disappointed with your experience. Our team truly values every client and strives to provide attentive, respectful service to everyone we work with. We take pride in maintaining open and professional communication at all times. While we regret that your experience didn’t meet your expectations, we appreciate the opportunity we had to assist with your insurance needs over the years. If you’d like to discuss this further or share more details about your concerns, you’re welcome to contact me directly at 707-579-6097 Wishing you and your family the best moving forward. Warm regards, Erika Novoa "
John Ray
September 25, 2025
5
out of
5
rating by John Ray
"Great customer service. The office agent Tiffany was awesome. Very knowledgeable and made the whole experience a breeze."
We responded:
"Thank you, John! I'm happy to hear that you had a great experience with our office. Tiffany is indeed fantastic, and I'm glad she could make everything easy for you. If you ever need anything else, feel free to reach out!"
Jaime Terwilliger
July 25, 2025
5
out of
5
rating by Jaime Terwilliger
"Outstanding Service and Professionalism! I recently had the pleasure of working with Cesar at State Farm, and I couldn’t be more impressed. From the very beginning, he was professional, knowledgeable, and incredibly responsive. he took the time to explain all my options in detail, helped me find the best coverage to fit my needs, and made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about their clients, but that’s exactly the kind of service I received. Cesar went above and beyond to ensure I felt confident in my coverage and fully informed every step of the way. If you're looking for an insurance agent who is dependable, honest, and truly committed to customer service, I highly recommend Cesar at State Farm. Absolutely five stars!"
We responded:
"Thank you, Jaime, for your wonderful feedback! I'm so happy to hear about your positive experience with Cesar. He truly embodies our commitment to providing knowledgeable and responsive service. It's great to know he made the process smooth and stress-free for you. If you ever need further assistance or have any questions, feel free to reach out. Thanks for choosing us!"
Lucia ramos
May 31, 2025
5
out of
5
rating by Lucia ramos
"Excelente servicio y atencion! Muchas gracias Cesar Hernandez. Muy profesional"
We responded:
"¡Gracias, Lucia! Me alegra saber que recibiste un excelente servicio y atención de Cesar. Nos enorgullece contar con un equipo tan profesional. Si necesitas algo más, estamos aquí para ayudarte."
Fernando Marin
April 9, 2025
5
out of
5
rating by Fernando Marin
"I’d like to thank Nicholas as he was very helpful with quoting me for auto insurance. He explained & broke everything down for me as this was my first time getting insurance in my own. Definitely learned more about insurance than I originally thought I knew."
We responded:
"Thank you, Fernando, for sharing your experience! I'm happy to hear that Nicholas was able to assist you with your auto insurance quote and provide clear explanations!"
Glen
March 25, 2025
1
out of
5
rating by Glen
"I would advise against using this agency and State Farm for your personal insurance needs. Yes, we were canceled on the homeowners policy for fire risk like so many other Sonoma County residents by State Farm, but never received a phone call or even email or text from this agency. After finding replacement coverage I called canceling five policies and they showed no concern or even questioned why. You can do better elsewhere."
We responded:
"Thank you so much, Glen, for taking the time to share your experience with us. I sincerely apologize for any miscommunication or lack of response that you may have encountered during this process. We made an effort to reach out to you last year in order to provide advance notice and ensure that you were fully informed about the situation. However, it is never our intention for you to feel pressured in making any decisions. Your comfort is very important to us. We truly wish you all the best as you move forward, and we hope that you find success and happiness in your future endeavors. "
Julian Flores
March 11, 2025
5
out of
5
rating by Julian Flores
"Thank you cesar for your service. U drive me in the process in order to gey mi insurance . Goo job !!"
We responded:
"Thank you, Julian, for your kind words! I'm happy to know you received great service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
isabel flores
February 24, 2025
5
out of
5
rating by isabel flores
"Gracias Cesar por el buen servicio"
We responded:
"¡Isabel, muchas gracias por tu comentario! Nos alegra saber que Cesar te brindó un buen servicio. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡No dudes en contactarnos si tienes más preguntas o necesitas asistencia en el futuro!"
Fatima Pelayo
November 16, 2024
5
out of
5
rating by Fatima Pelayo
"Gracias Cesar, tu ayuda con mis cobreturas me ayudaron ahorrar :)"
We responded:
"Gracias, Fatima! Me alegra saber que Cesar pudo ayudarte con tus coberturas y que pudiste ahorrar. Estamos aquí para cualquier cosa que necesites en el futuro. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
francine mendez
September 24, 2024
5
out of
5
rating by francine mendez
"Cesar Hernandez helped me with my claim very professional & helpful. These kind of things make me nervous & he made it so much easier to deal with, thank you Cesar!"
We responded:
"Thank you, Francine, for sharing your experience! I'm happy Cesar was able to assist you with your claim in a professional and helpful manner. It's great to know he made the process easier for you. If you need any further assistance, feel free to reach out to our office. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Michael Diandrea
August 30, 2024
5
out of
5
rating by Michael Diandrea
"Nicholas was a great help in getting my car insured and also bundled it with a life policy. He was extremely nice and knowledgeable."
We responded:
"Michael, thank you for your wonderful review! I'm glad Nicholas could assist you with insuring your auto and bundling it with a life policy. It's great to know he was nice and knowledgeable. If you have any further questions or need assistance, feel free to reach out. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Sebastian Betancourt
July 29, 2024
5
out of
5
rating by Sebastian Betancourt
"Very happy with Nicholas who helped me get my 2 autos insured. He is very knowledgeable and helpful, seems like he is a great asset to the team ! Highly recommend asking for him when you get an insurance at this agency."
We responded:
"Hey Sebastian! Thanks a bunch for your awesome review! I'm so glad Nicholas could help you get your autos insured. He's definitely a knowledgeable and helpful part of our team! We appreciate your recommendation and are always here if you need anything else. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Anahi Franco
July 20, 2024
5
out of
5
rating by Anahi Franco
"Cesar Hernandez is very pleasant and friendly. Gave me a good insurance package and understanding of all their coverage. He was fast to communicate with and answered all questions with ease. Definitely will recommend to friends and family."
We responded:
"Hi Anahi! Thanks so much for your awesome review! I'm glad Cesar could provide you with a great insurance package and clear explanations. It's wonderful to know he was quick to communicate and answer all your questions. We appreciate your recommendation to friends and family! If you need anything else, we're here to help! - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Tingtong 09
July 16, 2024
5
out of
5
rating by Tingtong 09
"Today I called to get a quote for a new car that was planning to purchase. I spoke with Cesar who provided me with all the answers. Cesar was very professional, patient, informative and eager to help. Cesar was also very friendly and understood my need. I was very comfortable talking with him. I looking forward to continue my business with State Farm. Thank you and thank you again Cesar if you are reading this."
We responded:
"Thank you for sharing your positive experience! I'm glad to hear that Cesar provided you with professional, patient, and informative service. We are excited to continue assisting you with your insurance needs at our office. Looking forward to serving you further! - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Hilary Henderson
July 12, 2024
5
out of
5
rating by Hilary Henderson
"Cesar is very knowledgeable and responsive! Great asset to the team. Thank you for answering all my questions!"
We responded:
"Thank you for your kind words, Hilary! I'm glad Cesar was able to assist you with your questions and provide knowledgeable service. We appreciate your feedback and are here for any future insurance needs you may have. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Alejandra García
March 22, 2024
5
out of
5
rating by Alejandra García
"Hi Cesar, I was able to get a very good quote from you and thank you for helping me understand insurance!"
We responded:
"Alejandra, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Bob Lelouarn
March 14, 2024
4
out of
5
rating by Bob Lelouarn
"Good agent, staff is helpful."
We responded:
"Hi Bob, thank you for your positive feedback about our helpful staff. Please feel free to reach out if you have any further comments or concerns. We're here to help! - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Brooke Robinson
March 7, 2024
5
out of
5
rating by Brooke Robinson
"Cesar was very helpful in providing information about insurance. He answered all of my questions and made it all easier to understand."
We responded:
"Hi Brooke, we are delighted to hear that Cesar provided you with such helpful and informative service regarding insurance. It's wonderful to know that he was able to answer all your questions and make everything easier to understand. Thank you for acknowledging his amazing communication skills and professionalism. We appreciate your kind words and look forward to assisting you further in the future. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Livier Camacho
February 28, 2024
5
out of
5
rating by Livier Camacho
"Gracias cesar por tu alluda heres muy amable,muy Buen servicio Al cliente 😁😁😁"
We responded:
"¡Gracias por su reseña excepcional, Livier! Cesar es una parte importante de nuestro equipo y nos complace saber que el pudo ayudarle con sus necesidades de seguro."
Maria Rodriguez
February 28, 2024
5
out of
5
rating by Maria Rodriguez
"Fueron muy amables y explican muy bien y responde todas las dudas sobre la Aseguranza la recomiendo y gracias al joven cesante Hernández que me atendió"
We responded:
"¡Gracias por la revisión de cinco estrellas, Maria! Nuestro equipo trabaja arduamente para proveerle el mejor servicio de aseguradora en Santa Rosa, CA. Le agradecemos que sea parte de nuestra familia State Farm."
Gabis 707_
January 12, 2024
5
out of
5
rating by Gabis 707_
"Really took care of all the questions I asked and were very friendly and caring. Nick was a very generous and helpful person !"
We responded:
"Thank you for the five-star rating for Nick! He is a wonderful part of our team and we are happy to hear that he provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Josh Chase
January 8, 2024
5
out of
5
rating by Josh Chase
"Erick is a great asset at Erika Novoa State Farm. Highly recommended using him and this office for all insurance needs especially life insurance as he has protected what matters most."
We responded:
"Josh, thank you for taking the time out of your day to leave us a review! We love hearing about how Erick provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Victor Ramos
December 1, 2023
5
out of
5
rating by Victor Ramos
"Very welcoming and engaging staff. I had questions about motorcycle insurance and Nicholas cleared up all the concerns I had."
We responded:
"Victor, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Nicholas cares a lot about our customers."
Jose pedro Vasquez
November 22, 2023
5
out of
5
rating by Jose pedro Vasquez
"Fueron muy amables y me dieron la información que yo pedí gracias al joven Erick que fue quien me brindó su amable atención"
We responded:
"¡Gracias por su reseña excepcional, Jose! Erick es una parte importante de nuestro equipo y nos complace saber que el pudo ayudarle con sus necesidades de seguro."