State Farm® Insurance Agent Erika Novoa

"Tiffany is always knowledgeable, warm and clear. I love working with her."

"Anahi Franco Account Representative Insurance License #4475262 Anahi has outstanding customer service! I would say that not only is she essential to your company she shines bright with her personality and professionalism! Anahi has always been there for our company Lady B Electric and she is so fast and reliable when it is comes to information requested by us! I have never worked with someone so fast in her email responses. I have been working with her on getting information for an SBA loan and if it weren’t for Anahi’s stellar customer service I would have given up on my loan. Thank you for having her as a State Farm employee I am very grateful to have her. Sincerely Britt Scott Owner/Contractor Lady B Electric Inc."

"I had a great experience working with Anahi. she was super helpful from start to finish. She took the time to answer all my questions and got me a solid quote for both my boat and car insurance without making anything feel rushed or confusing. What really stood out was how she also explained how affordable life insurance can be, which I honestly hadn’t looked into much before. I’ll definitely be reaching back out to her for that soon. Really appreciate the help!"

"Great experience getting a life insurance quote. Anahi Franco was knowledgeable, patient, and explained everything clearly without any pressure. Highly recommend!"

"I had excellent experience with Tiffany! She provided outstanding service and took the time to clearly explain life insurance to me, making everything easy to understand her professionalism and patience truly stood out. I highly recommend this office to anyone looking for knowledgeable and friendly assistance."

"Cesar was amazingly helpful, kind and patient."

"Erika is a good agent, her and the Staff at her office are always nice to deal with, excellent communication, always return calls and emails promptly. Always a good experience"

"Tiffany Arnold went above and beyond and took the time to answer all my questions I had. I felt supported and confident in my decisions. It’s reassuring to work with someone who cares about their clients! Highly recommend!"

"I recently called the State Farm office regarding my policy, and Tiffany Arnold greeted me with warmth and professionalism right away. She was very patient with all of my questions and concerns and took the time to make sure I fully understood everything. I never felt rushed, she truly made me feel heard and valued. Her dedication to great customer service definitely does not go unnoticed and is greatly appreciated! Thanks Tiffany!"

"I purchased renters insurance for the first time, Erika and her team made it such a smooth process for me. Erika answered all of my questions, and always returned my phone calls and emails when inquiring about information in regard to renters insurance. I highly recommend people to visit their office."

"Mr. Hernandez has continued to do a fine job addressing problem and questions that we have. He is polite and prompt with his replies and accurate with his answers. Easy to deal with."

"Great Service! Anahi was super helpful with giving me a quote and she was quick and confident answering all my question!"

"tiffany has amazing customer service was so nice and patient with me while helping me under stand my policies thank you"

"Ana was so helpful, and patient. Explained everything to me in a way I could understand. Made this chore of the day a lot easier on me"

"Tiffany Arnold was incredibly kind and helpful throughout the entire process. She took the time to explain my policy clearly and made sure I truly understood my insurance options. I felt very supported and confident every step of the way. Tiffany is very knowledgeable and made the whole process stress-free. I am grateful how patient Tiffany was with me during the whole process. 10/10 recommend her!!!"

"I wanted to share my experience with Tiffany Arnold and Erica Novoa. Excellent customer service they went above and beyond the call of duty, with no expectation on their behalf.. They were the only State Farm insurance brokers, that would assist in my mother‘s very old life insurance policy. I reached out to quite a few other State Farm brokers in the area.I could not get a phone call back from anyone, Other than Tiffany and Erica. Their office reached out to the life insurance portion of State Farm insurance. Did a lot of research found out all the information required for my mother to obtain her Life insurance. My mother and I are very grateful and extremely happy with the service provided by Tiffany and Erica! Highly recommend them to other customers with any Insurance needs! Sincerely, Vennie Thorson And Megan Thorson Deshaies"

"Erika and her team make understanding insurance simple and stress-free. They consistently go above and beyond to support their customers. I highly recommend Erika!"

"Thank you Cesar, you helped me save alot of money and gave me even more protection with life insurance. THANK YOU"

"Erika is great and goes above and beyond! I’ve been using her for years. She’s is very honest and the exact person you want looking after your insurance."

"We have an umbrella policy for 2 homes and 3 vehicles for over a decade. Apparently that's not enough business to get their attention and good customer service. They don't take notes on previous asks; we have to call multiple times to talk to someone here; and wait multiple days for someone in their office to follow up."

"Great customer service. The office agent Tiffany was awesome. Very knowledgeable and made the whole experience a breeze."

"Outstanding Service and Professionalism! I recently had the pleasure of working with Cesar at State Farm, and I couldn’t be more impressed. From the very beginning, he was professional, knowledgeable, and incredibly responsive. he took the time to explain all my options in detail, helped me find the best coverage to fit my needs, and made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about their clients, but that’s exactly the kind of service I received. Cesar went above and beyond to ensure I felt confident in my coverage and fully informed every step of the way. If you're looking for an insurance agent who is dependable, honest, and truly committed to customer service, I highly recommend Cesar at State Farm. Absolutely five stars!"

"Excelente servicio y atencion! Muchas gracias Cesar Hernandez. Muy profesional"

"I’d like to thank Nicholas as he was very helpful with quoting me for auto insurance. He explained & broke everything down for me as this was my first time getting insurance in my own. Definitely learned more about insurance than I originally thought I knew."

"I would advise against using this agency and State Farm for your personal insurance needs. Yes, we were canceled on the homeowners policy for fire risk like so many other Sonoma County residents by State Farm, but never received a phone call or even email or text from this agency. After finding replacement coverage I called canceling five policies and they showed no concern or even questioned why. You can do better elsewhere."