State Farm® Insurance Agent Erika Novoa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Desiree Story
April 20, 2025
5
out of
5
rating by Desiree Story
"I had an outstanding experience working with Cesar Hernandez at State Farm Insurance. Cesar was incredibly knowledgeable, attentive, and patient throughout the entire process. He took the time to thoroughly explain my options and helped me find the perfect coverage to meet my needs and budget. His professionalism and genuine care made me feel confident and valued as a customer. I highly recommend Cesar Hernandez to anyone looking for reliable and personalized insurance service! Thank you again, Cesar!"
We responded:
"Thank you, Desiree, for sharing your experience! I'm delighted to hear that Cesar provided such knowledgeable and attentive service. His dedication to explaining options and finding the right coverage truly reflects our commitment to personalized care. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out!"
Fernando Marin
April 9, 2025
5
out of
5
rating by Fernando Marin
"I’d like to thank Nicholas as he was very helpful with quoting me for auto insurance. He explained & broke everything down for me as this was my first time getting insurance in my own. Definitely learned more about insurance than I originally thought I knew."
We responded:
"Thank you, Fernando, for sharing your experience! I'm happy to hear that Nicholas was able to assist you with your auto insurance quote and provide clear explanations!"
Glen
March 25, 2025
1
out of
5
rating by Glen
"I would advise against using this agency and State Farm for your personal insurance needs. Yes, we were canceled on the homeowners policy for fire risk like so many other Sonoma County residents by State Farm, but never received a phone call or even email or text from this agency. After finding replacement coverage I called canceling five policies and they showed no concern or even questioned why. You can do better elsewhere."
We responded:
"Thank you so much, Glen, for taking the time to share your experience with us. I sincerely apologize for any miscommunication or lack of response that you may have encountered during this process. We made an effort to reach out to you last year in order to provide advance notice and ensure that you were fully informed about the situation. However, it is never our intention for you to feel pressured in making any decisions. Your comfort is very important to us. We truly wish you all the best as you move forward, and we hope that you find success and happiness in your future endeavors. "
Julian Flores
March 11, 2025
5
out of
5
rating by Julian Flores
"Thank you cesar for your service. U drive me in the process in order to gey mi insurance . Goo job !!"
We responded:
"Thank you, Julian, for your kind words! I'm happy to know you received great service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
isabel flores
February 24, 2025
5
out of
5
rating by isabel flores
"Gracias Cesar por el buen servicio"
We responded:
"¡Isabel, muchas gracias por tu comentario! Nos alegra saber que Cesar te brindó un buen servicio. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡No dudes en contactarnos si tienes más preguntas o necesitas asistencia en el futuro!"
Fatima Pelayo
November 16, 2024
5
out of
5
rating by Fatima Pelayo
"Gracias Cesar, tu ayuda con mis cobreturas me ayudaron ahorrar :)"
We responded:
"Gracias, Fatima! Me alegra saber que Cesar pudo ayudarte con tus coberturas y que pudiste ahorrar. Estamos aquí para cualquier cosa que necesites en el futuro. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
francine mendez
September 24, 2024
5
out of
5
rating by francine mendez
"Cesar Hernandez helped me with my claim very professional & helpful. These kind of things make me nervous & he made it so much easier to deal with, thank you Cesar!"
We responded:
"Thank you, Francine, for sharing your experience! I'm happy Cesar was able to assist you with your claim in a professional and helpful manner. It's great to know he made the process easier for you. If you need any further assistance, feel free to reach out to our office. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Michael Diandrea
August 30, 2024
5
out of
5
rating by Michael Diandrea
"Nicholas was a great help in getting my car insured and also bundled it with a life policy. He was extremely nice and knowledgeable."
We responded:
"Michael, thank you for your wonderful review! I'm glad Nicholas could assist you with insuring your auto and bundling it with a life policy. It's great to know he was nice and knowledgeable. If you have any further questions or need assistance, feel free to reach out. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Sebastian Betancourt
July 29, 2024
5
out of
5
rating by Sebastian Betancourt
"Very happy with Nicholas who helped me get my 2 autos insured. He is very knowledgeable and helpful, seems like he is a great asset to the team ! Highly recommend asking for him when you get an insurance at this agency."
We responded:
"Hey Sebastian! Thanks a bunch for your awesome review! I'm so glad Nicholas could help you get your autos insured. He's definitely a knowledgeable and helpful part of our team! We appreciate your recommendation and are always here if you need anything else. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Anahi Franco
July 20, 2024
5
out of
5
rating by Anahi Franco
"Cesar Hernandez is very pleasant and friendly. Gave me a good insurance package and understanding of all their coverage. He was fast to communicate with and answered all questions with ease. Definitely will recommend to friends and family."
We responded:
"Hi Anahi! Thanks so much for your awesome review! I'm glad Cesar could provide you with a great insurance package and clear explanations. It's wonderful to know he was quick to communicate and answer all your questions. We appreciate your recommendation to friends and family! If you need anything else, we're here to help! - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Tingtong 09
July 16, 2024
5
out of
5
rating by Tingtong 09
"Today I called to get a quote for a new car that was planning to purchase. I spoke with Cesar who provided me with all the answers. Cesar was very professional, patient, informative and eager to help. Cesar was also very friendly and understood my need. I was very comfortable talking with him. I looking forward to continue my business with State Farm. Thank you and thank you again Cesar if you are reading this."
We responded:
"Thank you for sharing your positive experience! I'm glad to hear that Cesar provided you with professional, patient, and informative service. We are excited to continue assisting you with your insurance needs at our office. Looking forward to serving you further! - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Hilary Henderson
July 12, 2024
5
out of
5
rating by Hilary Henderson
"Cesar is very knowledgeable and responsive! Great asset to the team. Thank you for answering all my questions!"
We responded:
"Thank you for your kind words, Hilary! I'm glad Cesar was able to assist you with your questions and provide knowledgeable service. We appreciate your feedback and are here for any future insurance needs you may have. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Alejandra García
March 22, 2024
5
out of
5
rating by Alejandra García
"Hi Cesar, I was able to get a very good quote from you and thank you for helping me understand insurance!"
We responded:
"Alejandra, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Bob Lelouarn
March 14, 2024
4
out of
5
rating by Bob Lelouarn
"Good agent, staff is helpful."
We responded:
"Hi Bob, thank you for your positive feedback about our helpful staff. Please feel free to reach out if you have any further comments or concerns. We're here to help! - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Brooke Robinson
March 7, 2024
5
out of
5
rating by Brooke Robinson
"Cesar was very helpful in providing information about insurance. He answered all of my questions and made it all easier to understand."
We responded:
"Hi Brooke, we are delighted to hear that Cesar provided you with such helpful and informative service regarding insurance. It's wonderful to know that he was able to answer all your questions and make everything easier to understand. Thank you for acknowledging his amazing communication skills and professionalism. We appreciate your kind words and look forward to assisting you further in the future. - Erika Novoa - State Farm Insurance Agent, Santa Rosa, CA"
Livier Camacho
February 28, 2024
5
out of
5
rating by Livier Camacho
"Gracias cesar por tu alluda heres muy amable,muy Buen servicio Al cliente 😁😁😁"
We responded:
"¡Gracias por su reseña excepcional, Livier! Cesar es una parte importante de nuestro equipo y nos complace saber que el pudo ayudarle con sus necesidades de seguro."
Maria Rodriguez
February 28, 2024
5
out of
5
rating by Maria Rodriguez
"Fueron muy amables y explican muy bien y responde todas las dudas sobre la Aseguranza la recomiendo y gracias al joven cesante Hernández que me atendió"
We responded:
"¡Gracias por la revisión de cinco estrellas, Maria! Nuestro equipo trabaja arduamente para proveerle el mejor servicio de aseguradora en Santa Rosa, CA. Le agradecemos que sea parte de nuestra familia State Farm."
Gabis 707_
January 12, 2024
5
out of
5
rating by Gabis 707_
"Really took care of all the questions I asked and were very friendly and caring. Nick was a very generous and helpful person !"
We responded:
"Thank you for the five-star rating for Nick! He is a wonderful part of our team and we are happy to hear that he provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Josh Chase
January 8, 2024
5
out of
5
rating by Josh Chase
"Erick is a great asset at Erika Novoa State Farm. Highly recommended using him and this office for all insurance needs especially life insurance as he has protected what matters most."
We responded:
"Josh, thank you for taking the time out of your day to leave us a review! We love hearing about how Erick provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Victor Ramos
December 1, 2023
5
out of
5
rating by Victor Ramos
"Very welcoming and engaging staff. I had questions about motorcycle insurance and Nicholas cleared up all the concerns I had."
We responded:
"Victor, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Nicholas cares a lot about our customers."
Jose pedro Vasquez
November 22, 2023
5
out of
5
rating by Jose pedro Vasquez
"Fueron muy amables y me dieron la información que yo pedí gracias al joven Erick que fue quien me brindó su amable atención"
We responded:
"¡Gracias por su reseña excepcional, Jose! Erick es una parte importante de nuestro equipo y nos complace saber que el pudo ayudarle con sus necesidades de seguro."
Nicole Mazzola
November 20, 2023
5
out of
5
rating by Nicole Mazzola
"I got my Pet insurance today for my cat and Cesar was so knowledgeable and helpful. I appreciate all the tips and information you gave me. Nice working with you."
We responded:
"Thanks for the kind words, Nicole! We’re happy to hear Cesar was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Monica Mora
November 17, 2023
5
out of
5
rating by Monica Mora
"Today I called in just getting info and I hung up feeling well informed and protected after Cesar told me about getting a refinance for my vehicle that he can offer me, a line of credit from US Bank and save money on my premium. Thank you!"
We responded:
"Thank you, Monica, for your positive feedback and for acknowledging the exceptional assistance provided by Cesar. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
Valencia Wine Barrrel Furniture
November 16, 2023
5
out of
5
rating by Valencia Wine Barrrel Furniture
"Had to leave my other insurance because it got really expensive. I called and Erick was able to insure my Tesla. He was very knowledgeable and helped me even with my very busy schedule! Heads up to new people there is a wait time but other than that it’s quick and easy."
We responded:
"Thanks for the kind words, Valencia! We’re happy to hear Erick was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Enrique Medina
November 13, 2023
5
out of
5
rating by Enrique Medina
"Nicholas was extremely helpful when I called to asking some questions. He was able to give me a quote on my cars as well."
We responded:
"Enrique, thank you for taking the time out of your day to leave us a review! We love hearing about how Nicholas provided a wonderful insurance experience for you. Our office loves being your good neighbor!"